Voice AI Widget
Voice AI Widget
Voice AI Widget
A behavior-triggered AI widget that engages visitors with contextual voice and chat interactions.
A behavior-triggered AI widget that engages visitors with contextual voice and chat interactions.
Web-Based Conversational Interface
Product Designer
2025
Convin
Convin’s Voice AI Widget is a configurable, no-code SaaS product that enables businesses to deploy real-time AI voice agents on their websites, automating conversations and driving meaningful customer engagement.
Convin’s Voice AI Widget is a configurable, no-code SaaS product that enables businesses to deploy real-time AI voice agents on their websites, automating conversations and driving meaningful customer engagement.
OVERVIEW
Convin’s core product - AI phone call agent enabled businesses to run AI-powered voice campaigns, but engagement was limited to outbound calling workflows.
Convin’s core product - AI phone call agent enabled businesses to run AI-powered voice campaigns, but engagement was limited to outbound calling workflows.
Convin’s core product - AI phone call agent enabled businesses to run AI-powered voice campaigns, but engagement was limited to outbound calling workflows.
To expand real-time customer interaction, we introduced a web-based AI widget that could be embedded directly into client websites. This widget allows businesses to deploy voice and chat AI agents that interact with visitors in real time either reactively (when a user clicks the widget) or proactively (based on behavioral triggers like time on page, scroll depth, exit intent, or inactivity).
The project involved designing:
A configurable admin dashboard where businesses could customize behavior, triggers, branding, rate limits, and concurrency controls.
A seamless end-user experience that supports real-time voice conversations, chat interactions, outbound web calls, and persistent sessions across page navigation.
The challenge was to make a technically complex system involving live voice streaming, embed code generation, trigger logic, and session management feel intuitive, lightweight, and effortless for both businesses and website visitors.
To expand real-time customer interaction, we introduced a web-based AI widget that could be embedded directly into client websites. This widget allows businesses to deploy voice and chat AI agents that interact with visitors in real time either reactively (when a user clicks the widget) or proactively (based on behavioral triggers like time on page, scroll depth, exit intent, or inactivity).
The project involved designing:
A configurable admin dashboard where businesses could customize behavior, triggers, branding, rate limits, and concurrency controls.
A seamless end-user experience that supports real-time voice conversations, chat interactions, outbound web calls, and persistent sessions across page navigation.
The challenge was to make a technically complex system involving live voice streaming, embed code generation, trigger logic, and session management feel intuitive, lightweight, and effortless for both businesses and website visitors.
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PROBLEM STATEMENT
Businesses were losing high-intent website visitors at critical moments - cart abandonment, form drop-offs, idle sessions - without any real-time intervention. Existing AI campaigns operated externally, but there was no native, in-the-moment engagement channel on the website itself.
The opportunity was to introduce a proactive AI layer that could interact with users exactly when intent was highest.
Businesses were losing high-intent website visitors at critical moments - cart abandonment, form drop-offs, idle sessions - without any real-time intervention. Existing AI campaigns operated externally, but there was no native, in-the-moment engagement channel on the website itself.
The opportunity was to introduce a proactive AI layer that could interact with users exactly when intent was highest.
THE CHALLENGE
How might we design a web-based AI widget that:
Enables real-time voice and chat conversations directly in the browser
Supports both inbound and outbound interaction flows
Allows complex trigger configurations without overwhelming admins
Maximizes answer rates for outbound web calls
Maintains session persistence across navigation
Feels lightweight and native across different websites
The challenge wasn’t just interaction design - it was designing a system.
How might we design a web-based AI widget that:
Enables real-time voice and chat conversations directly in the browser
Supports both inbound and outbound interaction flows
Allows complex trigger configurations without overwhelming admins
Maximizes answer rates for outbound web calls
Maintains session persistence across navigation
Feels lightweight and native across different websites
The challenge wasn’t just interaction design - it was designing a system.
THE SOLUTION
Designed an end-to-end, no-code Voice AI widget system that allows businesses to configure, customize, and deploy real-time AI voice agents on their websites, complete with behavioral triggers, branding controls, concurrency management, and seamless embed integration.
Designed an end-to-end, no-code Voice AI widget system that allows businesses to configure, customize, and deploy real-time AI voice agents on their websites, complete with behavioral triggers, branding controls, concurrency management, and seamless embed integration.
THE IMPACT
20+ clients onboarded during pilot phase
5+ clients converted to paid usage
Enabled real-time, conversational commerce including action execution (e.g., adding items to cart during the call/chat)
Opened a new AI-powered website engagement channel for businesses
20+ clients onboarded during pilot phase
5+ clients converted to paid usage
Enabled real-time, conversational commerce including action execution (e.g., adding items to cart during the call/chat)
Opened a new AI-powered website engagement channel for businesses
project type
Web-Based Conversational Interface
Company
Convin
year
2026
my role
Product Designer
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